How can I cancel my subscription?

cancell subscripon

Hi Andrew,

Thanks for reaching out to us regarding canceling your subscription. To cancel your Jotform subscription, you can manage it through your payment provider, such as PayPal, if you are using automatic payments. For PayPal, you would log into your PayPal account, go to Payments > Manage automatic payments, select Jotform, and cancel the subscription there. Sure, you can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

Let us know if you need any more help.