My form says “cannot complete request”

Please help my form says cannot complete request and people are trying to sign up. https://form.jotform.com/251525834003146

Hi Tia,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Your form showing "cannot complete request" could be due to several reasons such as a temporary issue, form settings, or internet connection problems. Let me help you with that:

1. Check your internet connection to ensure it is stable.
2. Clear your browser cache to remove any temporary issues.
3. Test the form on different browsers or devices to see if the issue persists.

If the problem continues, please provide more details about the error message or any recent changes made to the form.

Give it a try and let us know how it goes.

Hi Tia,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:


Give it a try and let us know how it goes.

It still shows cannot complete request.

Hi Tia,

I checked your form and easily replicated the issue. The Cannot complete request error appears briefly, but after a few seconds, the inventory widgets load correctly. Check out my screencast below: I optimized the form's performance by clearing the cache. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

Give it a try and let us know if you need any help.

Great. This time it did load but just took a bit which is ok!!

thank you

Still not working!!!

Hi Tia,

I cloned your form and tested it on my mobile and desktop device to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

On my mobile view:

In the meantime, I’ve gone ahead and cleared your form cache once again. Could you check on your end and let us know if that makes any difference?

Keep us updated and let us know if you need any more help.

It worked for a minute but now is back to this. I tried on incognito window to see if that would help but it didn’t

Hi Tia,

Could you share a screenshot of your browser’s console log at the time the issue occurred? We’ve got a guide here that’ll show you how to do that. This will help us check the issue more thoroughly and identify the root cause.

Once we hear back from you, we'll be able to move forward with a solution.