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sofingoAsked on May 31, 2025 at 8:00 AM
Hi I'm a brons member but I cant remove powered by jotform on my site
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Sheena JotForm SupportReplied on May 31, 2025 at 8:07 AM
Hi sofingo,
Thanks for reaching out to Jotform Support. It’s easy to remove Jotform branding on your account’s settings page. Let me show you how:
- On your My Forms page, click on your Profile Picture/Avatar from the top-right side of the page.
- From the menu that opens, click on Settings.
- Under the Update Your Settings section, uncheck the Show “Powered by Jotform” on my forms option. That's it, you’re done.
Give it a try and let us know how it goes.
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sofingoReplied on May 31, 2025 at 8:15 AMThx I found this, but it is in the bottom of the AI chatbot
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Lorenz JotForm SupportReplied on May 31, 2025 at 8:19 AM
Hi sofingo,
I checked one of your AI Agents, but I don't see the branding you're referring to. Can you confirm if you're still getting it? If so, can you share with us a screenshot of it? Let me show you how to post a screenshot to our Help Center:
1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.
2. Drag and drop your image into the Upload box, or click on it and select your file.
3. Then, click on the Add button in the bottom-right corner of the window.
4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.
5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.
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sofingoReplied on May 31, 2025 at 8:20 AMIt is still on the form at the bottom of the site

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Sheena JotForm SupportReplied on May 31, 2025 at 8:29 AM
Hi sofingo,
I checked your AI Agent but did not see any branding. Here's a screenshot of my result:
We did not receive an image from your reply. Can you take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.
Once we hear back from you, we'll be able to move forward with a solution.
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sofingoReplied on May 31, 2025 at 8:30 AMThe AI is solved, the form is still there
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Lorenz JotForm SupportReplied on May 31, 2025 at 8:33 AM
Hi sofingo,
I checked all the forms in your account, but I don't see any of them showing the Jotform branding. I've gone ahead and cleared your form cache, can you check your forms again? If the issue persists, I would suggest you check with another browser.
Let us know if you have any other questions.
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sofingoReplied on May 31, 2025 at 8:35 AMSolved
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sofingoReplied on May 31, 2025 at 8:35 AMSolved thx
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