Venmo is not working on my form

  • eyestotheskiesholgate
    Asked on May 30, 2025 at 3:34 PM

    Hi!

    The venmo payment option is not working on my form. I have had this issue before but never got a resolution from support.

  • Podo: Support AI Agent
    Replied on May 30, 2025 at 3:34 PM

    Hi Eyes,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    The Venmo payment option may not work due to common issues such as the card issuer declining the transaction, exceeding card limits, or billing address mismatches. Please check these factors on your end.

    Give it a try and let us know how it goes.

  • Lorevie JotForm Support
    Replied on May 30, 2025 at 3:43 PM

    Hi eyestotheskiesholgate,

    Thanks for reaching out to Jotform Support. I checked your form, and it appears that your form is properly integrated with Venmo. Is the issue related to your previous ticket here? Is the problem only happening on a mobile device? Can you share with us a screenshot of what's happening? Let me show you how to post a screenshot to our support forum:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    Venmo is not working on my form Image 1 Screenshot 30

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    Venmo is not working on my form Image 2 Screenshot 41 Once we hear back from you, we'll be able to move forward with this.

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