Aplicación de formularios móviles de Jotform: Recibí un mensaje de error de ID de envío incorrecto al sincronizar mi envío

Buenas, tengo en el Ipad la aplicacion de jotform ayer rellene 6 formularior sin conexion, y hoy cuando me conecte para que se sincronizaran, uno de ellos me dio el error de "submission ID wrong" cuando le di para que se volviera a sincronizar este desaparecio por completo, que puedo hacer necesito recuperarlo y no esta en la papelera, hay algun sitio donde se guarde en el ipad. Necesito ayuda es muy importante.

Hi artangjotform,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish let us know, and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, to confirm, it's gone from the inbox right? Unfortunately, if the submission is not there, you may not recover it. But, can you still try to update your Jotform Mobile Forms app to the latest version? I've tried filling out my form in offline mode on my Jotform Mobile Forms app, but I was able to sync the submission. If the issue persists, can you send us a screenshot of the error message you'll get? Let me show you how to post a screenshot to our support forum:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Keep us updated and let us know how it goes.

Gracias por su tiempo, hay alguna forma de cuando trabaje de manera offline, se guarde una copia en local en el ipad, ya que estos datos son muy importantes y o puedo permitirme este tipo de fallos, cuando me conecto se que se sincronizan pero quiero tener un respaldo en local por precaucion esto es posible?

Hi artangjotform,

I'll need some time to look into this. I'll get back to you as soon as I can.

We appreciate your patience and understanding.

ok, muchas gracias espero su respuesta.

Hi artangjotform,

If you want, you can edit the submission while still offline and save it. Once you have an internet connection again, you can continue filling out the form and just submit it. Let me show you how to do this:

1. In the Inbox of your Jotform Mobile Forms app, select the submission that's not yet synced.
2. Click on the Pencil icon on the upper right side of the page.
3. Click on the Left Arrow icon and click on Save and continue later.
4. Once you have an internet connection again, click on Continue Filling and Submit it.

On my screencast above, I was not able to connect my mobile device to Wi-Fi when I clicked on Continue Filling, remember to only continue filling out the form and submit it once you have an internet connection already.

Let us know if you have any other questions.