AI Agent does not work good

Hi , I have three problems at this moment

1)this kind of answer can not be possible>


Chatbot> He recibido tu correo electrónico. Estoy consultando tu información en nuestra base de datos.

Respuestas condicionales sobre pólizas:

• Si existe {{ full_name }}: Hola {{ full_name }}, tu póliza activa es {{ plan1 }} con {{ insurer1 }}.
• Si existen {{ plan1 }} y {{ insurer1 }} pero no {{ full_name }}: Tu póliza activa es {{ plan1 }} con {{ insurer1 }}.
• Si no hay datos válidos: No he encontrado datos válidos o hay discrepancias en la información de tu póliza. Por favor, contacta a soporte para verificar tus datos.
• Si no hay datos en absoluto: No se encontraron datos asociados a ese correo o la conexión con la base de datos falló. Por favor, verifica tu correo o intenta nuevamente más tarde.

I mean chatbot can not anwser with techincal instrucctions, actions or rules to users.

2)Dinamyc Variables are not being recognized for the Agent.
3) When user provides email > call API and paste {{ email }} to the api to bring the JSON
is not working well. It is not calling it when user provides email, but call when user ask for their policies. Althought the api calling was succefull, the chatbot did not recognized the dinamyc variables.

Hi Jesus,

Thanks for reaching out to Jotform Support. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Thanks for your patience, we appreciate it.

Hi Jesus,

I've been checking your AI Agent named Sofia: Agente de Atención al Cliente, but I wasn’t able to find any Send API Request tool set up for the agent. When we format the API Execution message, there’s an option to insert dynamic values that come from the API request. You can easily set up the Send API Request tool for your AI Agent to trigger an API request based on the user's question. Let me show you how:

1. In AI Agent Builder, in the blue navigation bar at the top of the page, click on Train.

2. Click on Tools in the menu on the left, and then select Take Note.

3. In the Setup your API request section, enter your API Request URL or Endpoint in the API Request field.

4. Then, in the API Request dropdown, select the type of request. In this example, I used the Get Request to retrieve information from the API endpoint I added.

5. Clicking on the Gear icon opens a window where you can add query information such as HTTP Header and Request Data, if any. Don't forget to click on Save after adding them.

6. Click on Test Your API Request to see if the query is working. 

7. In the window that opens, you’ll see data from your API endpoint if the request is successful. If not, an error message will appear. When that happens, double-check the request URL and query details, then give it another try.

8. You can click toggle API Request to On position to show the request panel side by side with the response panel.

9. Click on Ok when everything works as expected.

9. Next, the API Execution Message section is enabled by default. You can format the message that your agent will convey to the user with data from the request in the Message box.

10. Click on Insert Value on the upper right side of the Message box to insert data from the API request.

11. Now, go ahead and add a prompt under the Agent Prompt section. This is what tells your agent exactly when to run the API request. The more specific your prompt is, the better the results will be.

12. Click on Save, and you're done. 

Check out the screencast below to see how it works:

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? If you could share with us screenshots of what the Tool or Action you've set up that's not working as expected, we'll do a more in-depth investigation and work on finding a solution. We’ve got a guide here that’ll show you how to do that.

Let us know if you need any more help.