Trying to Have Fields Only Show in PDF

I try to build a form in Jotform. Based on the answers, there are specific coaching responses I want to show up in a downloadable PDF. I have build those reply paragraphs in the form builder, hid them on the form, and then created conditions to make them show only on the PDF but no matter what I try, as soon as people answer the questions on the live form, the paragraphs appear at the bottom as they are answering. What am I doing wrong?

Hi Timothy,

Thanks for reaching out to Jotform Support. I checked the conditions on your form and the Health – Low (Score: 0–12) paragraph will show when the If Conditions you added are met:

If you want it to be hidden all the time on your form, you can simply disable the condition. It's really easy. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. Click on Conditions on the left of the page.

3. Now, hover your mouse on the condition and click the Gear icon then choose Disable. That's it.

Take a look at the screenshot below to see how your form works after disabling the condition:Give it a try and reach out again if you have any other questions.

Hi Timothy,

We don’t currently offer live phone support. If you have any questions, just reply to this thread. If I understand your concern correctly, you would like to show/hide a paragraph on your PDF Document. If yes, take note that Conditions are only applied to the Web Form and does not affect other features such as the PDF Document. To achieve your requirement, you will need to create multiple PDF Document on the form PDF Editor page. Here's how to do it:

1. In Form Builder, on the upper left side of the screen, click on the Product Picker.

2. Click on PDF Editor.

3. Click on New PDF.

4. Select Use Default Layout.

5. Customize the content of your newly created PDF Document.

After creating multiple PDF Documents, you will need to create multiple Autoresponder emails and then use Change Email Recipient condition to send out the appropriate Autoresponder email with the appropriate PDF Document. Here's how to do it:

How To Create Autoresponder Email.

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. Click on Emails on the left side of the screen.

3. Click on Add Email.

4. Select Autoresponder Email.

5. Go to Advanced tab.

6. Turn on, Attach PDF and select the appropriate PDF.

7. Click on Save.

How To Create Change Email Recipient Condition:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. Click on Conditions on the left side of the screen.

3. Click on Add Condition.

4. Select Change Email Recipient.

5. Configure your condition appropriately.

6. Click on Save.

Give it a try and let us know how it goes.

Hi Timothy,

As mentioned previously, condition on the Form Builder page only works on the Web Form and not on the PDF Document on the PDF Editor page. This means that if you have 15 paragraphs, you will then need to create 15 PDF Documents for each paragraph and then attach each PDF Document to an Autoresponder email. To send out the appropriate PDF Document via Autoresponder email, you will then need to create a Change Email Recipient condition based on the score. You can follow the step-by-step instructions that I have provided on how to create and customize a PDF Document, create an Autoresponder email, and create a Change Email Recipient condition.

Give it a try and let us know how it goes.

Ok, thank you. I understand.

Hi Timothy,

I answered your other question on a new thread. You can go ahead and check that out here. 

Let us know if you have any other questions.

Christian,

I'm making progress, but I have another question.

Hi Timothy,

To avoid confusion, I moved your other question to a new thread and helped you with that here.

Let us know if there’s anything else we can help you with.