Solicitar cancelación de suscripción y obtener reembolso.

Buenos días

Hemos visto que nos han cargado un año entero en la tarjeta, cuando no hemos renovado la subcripcion

Pasaremos a la devolución del cargo

No tengo ningún teléfono para poder comentar el error, ni puedo desvincular la tarjeta al programa.

Muchas gracias

Un saludo

Por favor contacten al e-mail de: direccion@servi360.com o telefono +34 610537554

Gracias. Un saludo

Hi Enrique,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, the auto renewal can't be disabled and this is also indicated when upgrading your subscription to any of the paid plans. As requested, I've canceled your Silver subscription and processed a refund of $468, since you qualify for the 30-day money-back guarantee. The amount should reflect in your account within 7-10 business days. Keep in mind that your subscription is now back to our Starter (Free) Plan.

Let us know if you have any other questions.