Download as Excel button missing

  • merchantcare
    Asked on May 13, 2025 at 8:23 PM

    Hi, I'm reaching out as in Jotform Tables, if I select one submission, I cannot find "Download as Excel" button anymore. See the screeshot below.

    Download as Excel button missing Image 1 Screenshot 30 Screenshot 10

    I can still download from here but I also would like to understand why that button went missing in above ss.

    Download as Excel button missing Image 2 Screenshot 41 Screenshot 21

    On a separate note, how does "Unique Field" work? If I choose a phone number as a unique field and if someone submits a form with the same phone number again, it will not be submitted and show the error message as "Multiple submission not allowed" or sth like that?


    Thanks.

  • Afzal JotForm Support
    Replied on May 14, 2025 at 2:18 AM

    Hi merchantcare,

    Thanks for reaching out to us for help. Regarding the missing "Download as Excel" button when selecting one submission in Jotform Tables, the current design allows you to download submissions by selecting multiple entries using the checkboxes on the left and then clicking the Download All button in the upper-right corner. From there, you can choose your desired file format such as Excel or CSV.

    Download as Excel button missing Image 1 Screenshot 30

    The button you mentioned might not appear when only one submission is selected individually, but you can still download specific entries by selecting them and using the download options available.

    Download as Excel button missing Image 2 Screenshot 41

    For more detailed steps on downloading submissions, you can select the submissions you want, click the Download button, and then choose the file format. The download will start automatically once the file is ready.

    As for your other question, I've moved that to a new thread. You can check that out here.

    Let us know if you need any further assistance or clarification.