de plan anual a plan mensual

buenas tardes, estoy en el plan mensual, la devolucion del importe cuando aparecera en mi cuenta??

Hi IgualdadSustantiva,

Thanks for reaching out to Jotform support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team to check on your account. We'll get back to you as soon as we get an update from them.

Thanks for your patience and understanding, we appreciate it.

Hi IgualdadSustantiva,

I just heard back from the team, and we’ve successfully processed your $429.66 refund. You can expect it to reflect on your card within 7–10 business days.

Let us know if you have any other questions.

I'm on hold. I want to know if I can request a refund. I accidentally typed in the next level and was automatically charged.

Thank you for your attention.

Hi IgualdadSustantiva,

I saw that the refund was successfully processed on your account. As mentioned by my colleague, the refund will reflect back to your payment method within 7-10 business days.

Let us know if there’s anything else we can help you with.