Cancellation And Refund Request

PLEASE CANCEL MY SUBSCRIPTION

AND REFUND MY CREDIT CARD!!!!

Hi Nancy,

Thanks for reaching out to Jotform. You can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

Let us know if you need any more help.

I was unable to get this process to work online. This is for a company that I no longer work for and is no longer in existence.

Hi Nancy,

I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

Let us know if you have any other questions.

Hi Nancy,

I heard back from our relevant team. A refund of $1,297.89 has been issued to your credit card. Note that it may take 5-7 business days to process, depending on your bank's policies.

Let us know if you have any other questions.