Jotform Mobile App: Unable to clone any existing form on Android.

  • VungTauHash
    Asked on September 19, 2024 at 5:48 AM

    I'm trying to clone a form using the Jotform mobile app with out success. I've tried using Chrome on mobile also with the same issue. I only have access to a mobile device at the moment so cannot test on a computer.

    Here is the problem:

    • Press "+"
    • Import form
    • Clone existing form
    • Select form to highlight
    • Then nothing happens
    • Same with other forms

    Please the screen cast at the YouTube video linked.

    Thanks

    Page URL: https://youtu.be/8WR6MtWDIeI?si=21EY8_pA1KDQKFbN
  • VungTauHash
    Replied on September 19, 2024 at 6:03 AM

    I was able to successfully clone a form using Chrome by requesting the Desktop site.

    Would still like to know if it's possible using the mobile app.


  • Sidharth JotForm Support
    Replied on September 19, 2024 at 8:43 AM

    Hi VungTauHash,

    Thanks for reaching out to Jotform Support. I tried to clone an existing form on the Jotform Mobile app on my Android mobile, and I easily replicated the issue. After we select an existing form to clone, nothing happens.  I created a ticket about it and escalated this to our Developers. We’ll get back to you as soon as we have an update.

    We appreciate your patience while we work on a solution.

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