How can I see the date and time of an Approval?

  • WilliamJansevanRensburg
    Asked on September 19, 2024 at 3:28 AM

    How can I see the date and time when an approval on a form was done? In order to track how long approvals take after submissions was done.

    Jotform Thread 19164701 Screenshot
  • Lara JotForm Support
    Replied on September 19, 2024 at 6:09 AM

    Hello WilliamJansevanRensburg,

    Thanks for reaching out to us for help. You can view the approval date and time of a submission by going to your Submission Inbox. Let me show you how:

    1. In Form Builder, click on the Downward Arrow icon. 

    2. Select Inbox from the dropdown.

    How can I see the date and time of an Approval? Image 1 Screenshot 30

    3. On the left side of the page, click on the submission you want to check approval times for.

    4. Scroll down, and from the right part of your screen, hover over the date next to the approval.

    How can I see the date and time of an Approval? Image 2 Screenshot 41 Please check this Jotform Inbox Help Guide for more information.

    Let us know if you have any other questions.

  • WilliamJansevanRensburg
    Replied on September 19, 2024 at 6:18 AM

    Hi Lara

    Thank you very much.

    Our challenge is that we want to determine how long approvals are taking per person. So, we want it for a bulk of data (All our submissions on a particular form).

    Is there a way to extract/export this data?


  • Lara JotForm Support
    Replied on September 19, 2024 at 7:17 AM

    Hello WilliamJansevanRensburg,

    Currently, the feature you're looking for isn't available at Jotform right now. We've gone ahead and escalated your request to our developers, but when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll return to this support ticket and let you know.

    Thanks for your patience and understanding, we appreciate it.

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