Account Suspended: Request to reinstate.

  • Missy Pallop
    Asked on September 6, 2024 at 10:19 AM

    yes of course I agree to your terms of use and will allow you to delete the necessary forms, hoping to make this work.

    thank you

  • Silvano JotForm Support
    Replied on September 6, 2024 at 10:29 AM

    Hi Missy,

    Thanks for reaching out to Jotform Support. In line with our PCI certification, we have to deny the collection of credit card details on regular forms. But, we have other PCI-compliant ways you can do this. All you need to do is choose one of the payment processors available on our platform and integrate it into your form. You still won't be able to collect credit card details directly, though. If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of our Payment Authorization feature.

    I’ve gone ahead and deleted the offending fields and reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.

Your Answer