Card Form: It takes a a lot time to load.

  • peterpansadventuretravel2024
    Asked on September 5, 2024 at 9:18 PM

    Hello there,

    The jotform is very slow to load. Here is the url to look at it in action.

    It takes approximately 10-15 seconds from the first click for the form to respond and allow users to input information on the form.

    https://peterpans.com/adventure-travel-deals/build-your-own-package/

    Thank you for your advice on this.

  • Lorenz JotForm Support
    Replied on September 6, 2024 at 1:16 AM

    Hi peterpansadventuretravel2024,

    Thanks for reaching out to Jotform Support. I cloned your form, and I can easily replicate the issue. The form is not that big, so it shouldn't take that long to load. I've gone ahead and forwarded this to our Developers. Once we hear back from them, we'll circle back to you on this thread and let you know.

    Thanks for your patience and understanding, we appreciate it.

  • Connor JotForm Support
    Replied on September 6, 2024 at 6:38 AM

    Hi peterpansadventuretravel2024,

    I noticed that your form includes several high-resolution images. While these images look great, they can slow down the performance of the form. To improve loading times and overall performance, I recommend reducing the image quality. This adjustment will help the form run faster and provide a better user experience.

    Give it a try and let us know if you need any other help.

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