Already upgraded the account but it still shows as a Starter account

my upgrade was paid but it still shows me as a stater account

Hi Mark,

Thanks for reaching out to Jotform support. I checked the status of your account and I find out that it is already having a Bronze subscription since September 05, 2024. You can check your invoices and plan subscription. Let me show you how:

1. On your My Forms page, hover your mouse over your Avatar/Profile Picture. 
2. Click on Settings to go to your Account Settings.
3. Under Account Settings, click on the Billing tab.
4. You can view it in My Plan Section.

Give it a try and let us know how it goes.