Order of questions on form changes after submission

  • Brandy_Von
    Asked on September 5, 2024 at 10:17 AM

    On one of my forms the first two questions are being kicked to the bottom of the page when I print the forms. This question is first for a reason, how can I fix this?

    Jotform Thread 18695261 Screenshot
  • Arghya JotForm Support
    Replied on September 5, 2024 at 10:40 AM

    Hi Brandy,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Order of questions on form changes after submission  Image 1 Screenshot 30

    Also, when I try to print your form, it shows the fields at the top. Take a look at the screenshot below to see my results:

    Order of questions on form changes after submission  Image 2 Screenshot 41

    May I know, after filling out the first two fields, it sends you to the bottom of the page? However, I have gone ahead and cleared your form cache. It is a good practice to delete the cache, so data are refreshed to avoid this type of issue in the future. You can do it easily. Let me show you how:

    1. Hover on your Avatar/Profile picture.
    2. Click on Settings.

    Google Sheets integration: Location field not showing Image 2 Screenshot 51 Screenshot 10 Screenshot 52

    3. Scroll down and click on Clear cache option.

    Google Sheets integration: Location field not showing Image 3 Screenshot 62 Screenshot 21 Screenshot 63

    Also, please try to clear your browser cacheCan you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

    Let us know if you have any other questions.

Your Answer