Thank You page is showing a different one

  • ivanpolic
    Asked on September 5, 2024 at 10:12 AM

    Can you please help me out and remove this issue...

    In the past we had someone help us and we were using one of our own pages....

    But we can't find any of that.

    And can't disable it or I should say don't know how...


    Pls help. Thank you

    Jotform Thread 18695011 Screenshot
  • Jovito JotForm Support
    Replied on September 5, 2024 at 10:25 AM

    Hi Ivan,

    Thanks for reaching out to Jotform Support. I cloned and tested your form, and it seems that the Thank You page that is showing after submitting is this one below:

    Thank You page is showing a different one Image 1 Screenshot 40

    This page did not match with the screenshot you provided on this ticket. Upon further checking, I found out that you setup a condition that will redirect to a Thank You page URL. Check out the image below:

    Thank You page is showing a different one Image 2 Screenshot 51

    If you want to replace the Thank You page with the default one, you need to remove this condition on your form. Let me show you how:

    1. In Form Builder, click Settings on the orange navigation bar.
    2. Tap Conditions on the left menu.
    3. Hover over the Change Thank You page condition and click the Trash icon to delete it.

    Thank You page is showing a different one Image 3 Screenshot 62

    That's it. You can now use the default Thank You page you set up on your form.

    Give it a try and let us know how it goes.

Your Answer