Regain access to the account where the form is created

  • Eickelman
    Asked on September 4, 2024 at 10:49 PM

    Hello,

    I have a jotform within my squarespave website. I hired a airtasker to edit it. I need to change the email address that the form is directed to. The person who made the edits to the form as given me his login and password. Which is not giving me access. I have sent him a emaiol to reset the password but am not sure he has access to his email. The website is www.qldnodepositnewhomes.com.au

    Any other options to get the changes to a new email address?

    Regards,

    Bruce Eickelman

    0467493865bruce@#eickelman.com.au


  • Jeric JotForm Support
    Replied on September 5, 2024 at 2:01 AM

    Hi Bruce,

    Thanks for reaching out to Jotform Support. I don't see an account under the email address you've shared. Can you double-check the email address or if you have the form URL or the website link where the form is embedded, that would be helpful to locate the account?

    Once we hear back from you, we'll be able to help you with this.


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