PayPal Business: Unable to connect payment integration widget

Hi, I can’t get my payments to intergrade to sale my products on my order form.. I’ve tried multiple payments for weeks now.

Hi Khari,

Thanks for reaching out to Jotform support. I checked your form, and it seems the payment configuration is not complete. You need to connect your PayPal Business account when using Live mode, and Sandbox PayPal account when using Test mode. Let me show you how: 

1. On Form Builder, click on the Add Form Element on the right side of the page.

2. Under the Payments tab, click on the three dots icon beside the PayPal integration you use.

3. Click on Payment Settings,

4. In the Payment Settings, select Mode first. This is important as it determines the type of PayPal account you’ll use. Live Mode is your registered PayPal Business account, and Test Mode is your Sandbox PayPal account. 

5. Click the Connect button. You will be required to log in to your PayPal Business account. Make sure to check allow permissions when prompted. Once you’re connected, the button will display as Connected.

6. Click the Continue button at the bottom to complete the integration.

We also have a detailed guide on How to Integrate PayPal Business with Jotform.

Give it a try and let us know how it goes.

Thank you for your response. I think this is more of a technical issue.
I’ve used Jotform for years now. I do know exactly how to use the system to
integrate the payment but each time I get to the step after I’ve already
connected my PayPal and it comes back to the jotform It just spins as if
it’s loading and does nothing else. It also does it when I try to add
square.
...

Hi Khari,

Could you confirm if the issue is only on the specific form? Can you try to remove the payment integration on your form and then add it again? Please also make sure to link your account without issue again so that it will be connected successfully.

Can you also try to integrate your other forms with PayPal and use other browser to test if the issue still persists? If it's still the same, you can take a screenshot of the page's Console Report. We’ve got a guide here that’ll show you how to do that. Additionally, I have cleared your form cache as additional precautionary measure.

Give it a try and let us know how it goes.

Yes, it is all specific to this particular form. I’ve tried that.
...

Hi Khari,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

As you can see, I was able to connect the PayPal Integration widget. Take note that the issue with connecting the PayPal Integration widget may be due to a connectivity issue. Can you try using a different device or internet connection to connect the PayPal Integration widget? If the issue still persists, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

Maybe I should try on a computer instead of a mobile device. Hopefully that
works.
...