Monthly submission limit didn't reset

  • marlene10025
    Asked on September 4, 2024 at 12:45 PM

    Hello-

    Yesterday I looked and it said my submission limits would reset 9/4/2024, but they are still showing 719 and it now states it will reset 10/4/24. Can someone please explain?

    Have a great day-

    Kay

  • Gian_D JotForm Support
    Replied on September 4, 2024 at 1:12 PM

    Hi Kay,

    Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

  • Gian_D JotForm Support
    Replied on September 4, 2024 at 1:30 PM

    Hi Kay,

    We've recalculated your monthly submission limit and can now see that your monthly submission consumption is 4 over 1,000. Although we don't have the exact cause of the issue, if ever you encounter it again, feel free to reach out to us.

    Let us know if there’s anything else we can help you with.

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