My form Submission are gone after my account was reactivated

  • carfeverpov
    Asked on September 4, 2024 at 9:13 AM

    My form submissions are gone after my account was reactivated. Please help

  • Gian JotForm Support
    Replied on September 4, 2024 at 9:30 AM

    Hi carfeverpov,

    Thanks for reaching out to Jotform Support. I checked your account and I see a form titled Automated Trading that has 1 submission. Can you tell us more about the submissions you're looking for? How many submissions are missing and from what form/s?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • carfeverpov
    Replied on September 4, 2024 at 9:55 AM

    The submissions are missing from the CARBUY Sign Up Form.
    I’ve deleted the automated trading form as it was not used anyway. Please restore the data for the CARBUY Sign Up Form. I had a lot of submissions on it.

  • Christopher JotForm Support
    Replied on September 4, 2024 at 10:25 AM

    Hi carfeverpov,

    I have reviewed the form CarBuy Sign Up Form and according to our system, there is no submission data made on it since it was created. Just to double-check if the form under your account is the same form you are referring to, please provide us the link to the concerned form.

    Once we hear back from you, we'll be able to help you with this.

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