Account suspended: Offering Fake Service

  • RAJ BERI
    Asked on September 4, 2024 at 6:02 AM

    I only set this account up a few days ago to trial your service

    Now you have suspended it?

    Why

    I have done nothing wrong

    Raj Beri

    Jotform Thread 18640591 Screenshot
  • Arwen JotForm Support
    Replied on September 4, 2024 at 6:56 AM

    Hi Raj,

    Thanks for reaching out to Jotform Support. Upon checking on your account, your form was found on your account and flagged as a fake service offer. We understand this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use. If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send all of these to reviewers@jotform.com with Thread #18640591 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

    In the meantime, let us know if you need any other help.

  • RAJ BERI
    Replied on September 4, 2024 at 7:38 AM
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Account suspended: Offering Fake Service Image 1 Screenshot 20

  • Umut Can JotForm Support
    Replied on September 4, 2024 at 8:44 AM

    Dear Raj,

    The KYC process should be initialized to understand the nature of your business. We want to create a safer environment for our community. Please send the required information, stated above, to kyc-review@jotform.com with Thread #18640591 as the subject.

    You can also consider supporting your claims with extra documents such as official entity records.  We’ll let you know about the status of your account after we’ve done a thorough review of them. You may want to check out our Terms of Use for more information about this.

    Let us know if there's anything else we can help you with.

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