Page Stuck on Re-Direct After Setting Company Domain Access

As title, after i set the page can only load by email with our company domain name, but my colleaugue couldnt load the page, it keep re-directing. how can i solve this?

regards,

zac

Hi Zac,

Thanks for reaching out to Jotform Support. Can you make sure that your colleague clears their browser cache and cookies, or try a different browser or incognito mode? When the form requires a login, confirm they are logged into the correct company account. Can you also ask them whether they're getting any errors?

Once we hear back from you, we'll be able to help you with this.

HI Cecilia,

We confirmed we use different browser, even different devices tried to scanned the QRcode. But it keep stucked on the "Re-directing" pages.

Regards,

Zac

Hello Zac,

Thanks for reaching out to Jotform Support. If I understand correctly, the issue is that your page isn’t loading after you set it to be accessible only by your company’s email domain and it keeps getting stuck on the 'Re-directing' page, even after trying different browsers, devices, and scanning the QR code. This time, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

Hi Cyrus，

Here you go the Google drive link: https://drive.google.com/file/d/1p3fFEJ6vxRSwpYTfhwnHr9M0Owl-PAbv/view?usp=sharing

Regards,

Zac

Hi Zac,

I'll need some time to look into this. I'll get back to you as soon as I can.

We appreciate your patience and understanding.

Hi Lorevie,

Thank you in advance.

Regards,

Zac

Hi Zac,

Can you try to log in from the home page using this link? After logging in to the homepage, try to access the form link. Also, please make sure that your browser is up-to-date. If it is, then try using a different internet connection. If the issue persists, can you send us a screenshot of the console log of the pop-up page?

Keep us updated and let us know how it goes.

Hi Lorevie,

Me and my colleagues device's browser is up-to-date version, but we still faced the same issue even by using computer and mobile.

Below attached is the console log of the pop-up page.

Hi Zac,

Based on the video recording you sent to us, you are using a Microsoft email domain, which is Outlook. I tried to replicate the issue using my Outlook account to fill out the form with company access and I ran to the same problem. So I created a ticket and escalated it to our Developers. As soon as we have an update, we’ll let you know.

In the mean time, you can try this workaround.

1. Go to Jotform.com.

2. Click on Sign In in the right upper area.

3. Choose Microsoft to sign in.

4. After you log in, paste the form URL on the same page address bar.

Give it a try and let us know how it goes.

Hi Aries,

Glad to know u faced the same issue that i facing now, means it is not my company computer tech team block the Jotform's URL.

By the way, i tried the method you provided in last reply, it works for me. But, this form mainly to other users who with our company email domain. It means, i still need you guys to help me out for this issue. This might not only beneficiary to me, but also to those companies who using Microsoft.

Thank you in advance, and cant wait to hear you back for problem solving advice.

Regards,

Zac

Hi Zac,

Our Developers are working on the issue as fast as they can. As soon as we have an update, we’ll let you know.

We really appreciate your patience and understanding while we’re looking into this.

Hi Emma,

Thanks in advance for all the help you've given me.

Looking forward to your response.

Regards,

Zac

Hi there,

Can i know if there any updates?

Regards,

Zac

Hi Zac,

We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.

We really appreciate your patience and understanding while we’re looking into this.

Hi Cecilia,

Thank you for the update, and I look forward to hearing from you. Once again, thank you for the assistance.

Regards,

Zac

Hi there,

I’m very eager to try this platform. Can I know if there are any updates?

Regards,

Zac

Hi Zac,

I understand that this is taking longer to solve than expected. Rest assured, we’ll keep working on this until it's resolved. I notified our Developers about this issue. We’ll get back to you as soon as we have an update.

Thanks for your patience and understanding.

Hi Aries,

Understood, thanks for the reply.

Zac