Form Video is not playing on mobile devices

hi managed to get link working by clearing cache, now the link works on my desktop where it plays the video but not on my phone and I have cleared the cache.

Hi Gwen,

Thanks for reaching out to Jotform Support. I checked the most recent form you've worked on but it seems that it has already been deleted. Can you share with us the correct link to the form, and any relevant error messages showing when you view the video in your form? Also, depending on the device, they may or may not be able to support some functions in general.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

hi yes it is https://form.jotform.com/IRANZ/IRANZUSAcamp-video

it plays fine on desktop but not on mobile

Hi Gwen,

Are you referring to the Video Background? If so, I tested your form on my Android device and it is playing as expected. Although I couldn't take a recording, I have a series of screenshots which you can check out below for your reference:

We suggest trying it again using a different and later device model, and a different browser.

Give it a try and let us know if you need any help.

Hi I’m using the latest iPhone 15 Pro

do uiu think it’s an Apple issue

Hi Gwen,

I tested your form on Safari using an iPhone 15 with iOS version 17 and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



ok thank you