Unable to reset password

  • Brandon Snider
    Asked on September 3, 2024 at 3:29 PM

    I am unable to access my account.

    I always access with the username "lemonbrew" and for some reason, i cannot access it as of today. I tried doing reset password and I'm not seeing password reset email come through. It used to be marketing@onerealmortgage.com.


    Any help would be greatly appreciated. Thanks!

  • Gaud JotForm Support
    Replied on September 3, 2024 at 4:13 PM

    Hi Brandon Snider,

    Thanks for reaching out to Jotform Support. I do not find any password reset request email sent out. I've sent the password reset link to this email address: marketing@onerealmortgage.com. Can you please check the inbox, including spam/junk folder? It should be there. The reason you could not use the 'lemonbrew' as a username because the username has changed to **eR*a*.

    Let us know if you need any other help.

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