Form not received, yet shows under submissions

We have a submission to a form that shows on the submissions portion of the site, but it did not get sent to the correct emails or pushed to our integrated Google Spreadsheet. What may have caused this?

Hi Christopher,

Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

I have tried to push the missing submission manually to your integrated sheet. Can you confirm if the submissions have been added? Unfortunately, since your integration is currently working, we couldn't determine the root cause of this issue. However, you may monitor it, and if the issue persists, you can re-integrate Google Sheets again. By doing so, all the submissions you have will be added to the sheet. But know that if you use the same spreadsheet in the integration, a new Sheet/Tab will be added to the Google Sheet where the data will be added.

If end up needing to integrate it again, here's how:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
2. In the Settings menu, click on the Integrations option on the left side of the screen.
3. Select the Google Sheets integration.
4. Then, click on Remove Integration and then Yes, Remove!

Next, connect the Google Sheets Integration again:

1. In Form Builder, circle back to Settings at the top of the page.
2. In the Settings menu, click on the Integrations option and Google Sheets integration again.
3. Select and connect your Google account.

4. Select Use an Existing Spreadsheet, and select the workspace where you want the submissions to go.
5. Choose your form fields.
6. Click on Save, and that's it, you're done.

We also have a guide about Google Sheets integration that you can check out.

Give it a try and let us know if you need any other help.