How can I reactive my account?

  • Eduardo
    Asked on September 3, 2024 at 6:31 AM

    Hola, mi cuenta se volvio a cancelar por segunda vez, esto no puede ser asi, estava pensando en pagar por sucrpcion pero estos fallos son imposibles

    Por favor , reactivar mi cuenta que estoy trabajando


  • Rene JotForm Support
    Replied on September 3, 2024 at 6:43 AM

    Hi Eduardo,

    Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, It seems that your account got automatically suspended by our system due to Possible Clickbait. This usually occurs when you link a URL to an image in your form. Upon checking, the Garden Plant and Diseases form contains an image that links to an external URL which is the probable cause of the suspension. I have reinstated your account, so you should now be able to log into it. To avoid getting suspended again, we would suggest that you remove the link from the image field on this form.

    Let us know if there's anything else we can help you with.

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