Data being prepared error message

  • Ambermako
    Asked on August 30, 2024 at 10:03 AM

    For the past couple of day when I try to look at the submissions I am getting an error saying that the data is being prepared but nothing ever loads and this is happening on several different forms

    Jotform Thread 18506241 Screenshot
  • Jovito JotForm Support
    Replied on August 30, 2024 at 10:32 AM

    Hi Amber,

    Thanks for reaching out to Jotform Support. I'll reach out to the Developer Team right now and see if they have any idea of what's going on and when it'll be fixed. I'll get back to you as soon as I can.

    Thanks for your patience and understanding, we appreciate it.

  • Jovito JotForm Support
    Replied on September 3, 2024 at 10:58 AM

    Hi Amber,

    I just heard back from our developer Team. They've solved the issue, so it should all be working fine now. Can you give it a try and see how it goes? 

    Let us know if you need any more help.

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