Not all formula running

  • RobertsCourtney
    Asked on August 28, 2024 at 5:13 PM

    Hello! My page 3 calculator functions for "Next Day Posting" and "Claim Submission" have the same formulas have for the other calculator features, but for some reason, those are the only 2 producing '0' for some reason

    Not all formula running  Image 1 Screenshot 30Not all formula running  Image 2 Screenshot 41

  • Eleazar JotForm Support
    Replied on August 28, 2024 at 6:27 PM

    Hi Courtney,

    Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

  • Eleazar JotForm Support
    Replied on August 30, 2024 at 8:18 PM

    Hi Courtney,

    When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution, you can remove the calculations in the Form Calculation widget for the Score Percentage for Claims Submission and Next Day Posting, and add it back again. Here's how to do it.

    1. On Form Builder, select the Form Calculation widget for Claims Submission, and click on the Wand icon.
      Not all formula running  Image 1 Screenshot 40
    2. Remove everything from the calculations, then add it back again.
      Not all formula running  Image 2 Screenshot 51
    3. Click on Save.
      Not all formula running  Image 3 Screenshot 62
    4. Do the same for the Form Calculation for Next Day Posting.

    This should fix the calculations.

    Give it a try and let us know if you need any help.


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