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gelevisionllcAsked on August 26, 2024 at 9:03 AM
This error message continues to show on my link, and I just don't know how to get rid of it.
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Simon JotForm SupportReplied on August 26, 2024 at 9:24 AM
Hi gelevisionllc,
Thanks for reaching out to Jotform Support. I checked your form and saw that you've not configured your PayPal integration. You can connect your PayPal account correctly to solve the issue.
Here's how to add a PayPal Integration to your form:
1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. Click on the Payments tab, click on the PayPal Integration type related to your account to add it.
3. Click on the blue Connect button to authenticate your PayPal account.
4. Now, click on the green Continue button to save your progress.
Give it a try and let us how it goes.
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Simon JotForm SupportReplied on September 2, 2024 at 3:15 AM
Hi gelevisionllc,
We understand how important it is to resolve this issue and ensure that you’re satisfied with it. Please note that we don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a forum thread from the Contact Us page. We're here to help you every step of the way. Are you still experiencing the issue? As I mentioned earlier, I checked your form and saw that you've not configured your PayPal integration correctly, the error message you see that indicates it is on sandbox mode means your integration is on test mode. You need to switch it to the Live Mode. Let me show you how:
1. Click on your Payment Integration, then, click on the Wand icon on the right side of your form.
2. Now, under the Mode title, select Live Mode, then click on the green Continue button.Keep us updated and let us how it goes.