Inline Embed in Card Forms: Pencil icon is not showing up

Hi,

I am trying to remove space above and below my card form, but I can't follow the directions here https://www.jotform.com/help/525-using-the-inline-embed-features-of-card-forms/ because I'm unable to see the pencil icon.

Help?

Thanks,
Michelle

Hi PaycheckPro,

Thanks for reaching out to Jotform Support. Please note that for the inline embed option to work you must log in to your Jotform account on the same browser you’re using to view the form to see the Pencil icon. Kindly confirm this so that I can proceed and escalate it to our developers as one of the users that are also affected. We already reported this to our developers and they are working on a solution for this.

Once we hear back from you, we'll be able to move forward with a solution.

Hi PaycheckPro,

I also cloned your form and embedded it to a website and I was able to replicate the issue. Using the same browser logged in to my account, the pencil Icon is also not showing. Please see screenshot below :

Once we hear back from you, we'll be able to move forward with a solution.

I am using the same browser to view the site that I am logged into Jotform with. No pencil icon, just like in your test above.

Hi Michelle,

I tested your to see if I could replicate the issue, and I ran into the same issue. I then cloned your form and embedded it on a test site to see if the issue is account specific but the issue persists, I created a ticket about it and escalated this to our Developer team. As soon as we have an update, we’ll let you know.

We appreciate your patience and understanding while we investigate this further.

Ok. Thank you.

Still waiting on a fix here. Can you tell me what I need to do to get this working?

Hi Michelle,

We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.

Thanks for your patience and understanding while we're looking into this.

Ok. It's just been almost a month, so I though it might have been dropped.

Hello Michelle,

Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

Thanks for your patience and understanding, we appreciate it.

I guess this is just not something you are planning to look into at this point.

Hi Michelle,

I understand how much inconvenience this has caused you. There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve gone ahead and reached out to our Developers again. We’ll let you know as soon as there’s an update.

We appreciate your patience and understanding while we're looking into this.