2FA: unable to log in to my account.

Bonjour,

Je suis Josemar St-Victor, titulaire des comptes Jotform « Haiti » et « Ayiti ». Je n'arrive pas à accéder à mon compte « Ayiti » car je n'ai pas pu retrouver le code d'authentification à six chiffres et mes codes de récupération sont déjà utilisés. 

La fonction « Authentification à deux facteurs » est activée.

Je vous prie de m'aider.

Mon adresse e-mail est : josemarstvictor@gmail.com 

Je vous en remercie. 

Josemar

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Good morning,

I am Josemar St-Victor, owner of the “Ayiti” account. I can't access my "Ayiti" account because I couldn't find the six-digit passcode and my recovery codes are already used.

The “Two-Factor Authentication” feature is enabled.

Please help me.

My email address is: josemarstvictor@gmail.com

Thank you.

Josemar

Hi Josemar,

Thanks for reaching out to Jotform Support. We can reset the 2FA of your Ayiti account so that you can log in to it without requiring you to input a code. But first, please provide the information needed below to verify that you are the account owner:

• The last 4 digits of the credit card:
• Expiration date:
• Amount charged:
• Type of card (Visa, Amex, etc):
• Date of transaction:

As soon as we hear back from you, we can move forward with a solution.

• The last 4 digits of the credit card : 9007
• Expiration date : 01/2027
• Amount charged : $190.00
• Type of card (Visa, Amex, etc) : Mastercard
• Date of transaction : March 23, 2024

Hi Josemar,

I've gone ahead and disabled 2FA, you should now be able to log in to your account without being prompted to enter a security verification after entering your password.

Give it a try and let us know if you have any questions.