URGENTE: Formulario No Funciona

Buenos días.

Estoy teniendo un problema ya que en uno de mis formularios al tratar de cumplimentarlo no me deja avanzar entre las preguntas, necesito solucionar el problema lo antes posible ya que no estamos pudiendo finalizar los procesos. Muchas gracias.

Hi joelmonfer,

Thanks for reaching out to Jotform Support. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I've cloned and tested your form to replicate the issue, but was able to submit the form. See the screencast below:

Can you confirm which form are you having issues with? Also, Can you send us a screenshot of what's happening on your end? I've cleared your form caches to refresh the data. Please try it again and see how it goes.

Keep us updated and let us know if you need any more help.

Hi.

When I try to fill out the first question there is no way to continue to the next one. Before, just by pointing out the option, I was directed to the next question, but now it doesn't. If I try to hit the next question button it doesn't do it either. It is as if blocked, whether by computer or mobile.

Thank you so much.

Hi joelmonfer,

Thanks for getting back to us. We're sorry you're having trouble with this. I tested your form directly, and it seems to be working properly. See the screencast below:

Is your form embedded on a website? If so, please send us the link to it so we can test it. Also, what device are you using when the issue happens? This could also be related to the browser you're using, so try to clear your browser cache and cookies. Or try using a different browser or device and see if it works.

Keep us updated and let us know if you need any more help.