Porque não consigo fazer as impressões de um formulario

Boa tarde, conversei anteriormente com a Camila

Utilizo o sistema e montamos um fluxo de aprovação, onde tem formulario 1 e 2 e acessamos pela tela de caixa de entrada, quando formulario 1 é preenchido consigo fazer a impressão, quando formulario 2 é preenchido não consigo fazer a impressão.

Hi Dayanara,

Thanks for reaching out to Jotform Support. I’d like to let you know that I’m using a translation tool to provide assistance, but if you would prefer to get assistance in the Portuguese language, we can forward your ticket to our Portuguese team. But, please note that it could take longer to receive a response.

Now with your question, can you send me the links to your forms so I can take a look at them for you?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.