Account Usage Limit - Upload quota not resetting (209.4 MB of 100 MB used)

Olá, equipe Jotform.

Apaguei todas as submissões e esvaziei as lixeiras de todos os meus formulários, mas o uso de upload ainda mostra 209 MB de 100 MB.

Já limpei o cache da conta em My Account → Settings → Clear Cache, e mesmo assim o valor não atualiza.

Poderiam, por favor, forçar a atualização do meu espaço de upload?

Obrigado.

Hi Auditorio,

Thanks for reaching out to Jotform Support. You can easily delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.