App falha ao enviar e salvar documento número 3 na atualização recente

Mobile Offline
1

Message
pela 3⁰ de ontem pra hoje, o app apresentou falha ao enviar o documento número 3. não envia e não fica salvo.

Platform
Android

Appversion
2.12.24

Deviceinfo
User Device: Redmi - 2312DRA50G - Handset - 15

Source
Report

App
Jotform

Hi arijohnsonmoura,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese , let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, have you tried the following steps before:

1. Check your internet connection to ensure the app can sync data properly.
2. Restart the app and try sending the document again.
3. Clear the app cache on your device to remove any temporary files that might be causing the issue.
4. Update the app if a newer version is available, as updates often include bug fixes.
5. If the problem persists, try reinstalling the app to ensure a fresh installation.

If none of these steps resolve the issue, do share with us the screenshot of the error, so we can better understand and help you with this. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.