Limite atingido mesmo sem arquivos

Hi Captação,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and found that you have used 1.76 GB out of allowed 1.00 GB. It seems that you have already deleted the submission, but they still needed to be purged from the trashed entries. You can easily delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the Dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the Confirmation window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.

Obridada! Fiz mais não mudou a situação

Hi Cruise_capture,

I've gone ahead and recalculated your upload space, and it's now 0.00 B / 1.00 GB. Your account is now active and your form should be working now. Can you try it again and see how it goes?

Give it a try and let us know how it goes.

Agora deu certo! Obrigado