How can I make AI Agent understand audio?

Hi gestao_pessoas,

Currently, AI Agents can’t use audio files in the Knowledge Base. While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

In the meantime, you can still train your AI Agent by adding text-based information. This includes detailed descriptions of your products, services, processes, policies, pricing, FAQs, and any other written materials your customers may ask about. Adding this information to your AI Agent’s Knowledge Base is easy. Let me show you how to do it:

1. In Agent Builder, in the blue navigation bar at the top of the page, click on Train.

2. Now, click on Add New Knowledge.

Note: If you’ve already added knowledge to your agent, click on Add New Knowledge to open the knowledge-adding options.

3. Enter accurate details your AI Agent can use to provide the best responses. This includes your Company Overview, Product features, Pricing, Policies, FAQs, and any other key information customers may ask about.

4. Now, click on Save at the bottom of the page, and you're all set.

That's it. Now, that information’s been added to your AI Agent's knowledge base. You might also want to check out our guides about How to Train Your AI Agent, How to Teach Your Agent by Chatting and How to Train Your Agent with Questions and Answers.

Reach out again if you need any other help.