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easytermobrasilPerguntado em 11 de junho de 2025 às 09:50
Essa é a mensagem que aparece quando tento preencher meu formulário. Não tenho idéia do que pode ser já que eu não desativei nem apaguei estes formulários.
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easytermobrasilRespondido em 11 de junho de 2025 às 10:05
Fiz um Vídeo do passo a passo mas não estou conseguindo enviar aqui no chat.
se for necessário pode me explicar como envia-lo que farei. -
Shaina Jotform SupportRespondido em 11 de junho de 2025 às 12:07
Hi easytermobrasil,
Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
As for your issue, you can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.
Once we hear back from you, we'll be able to move forward with a solution.
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easytermobrasilRespondido em 11 de junho de 2025 às 12:16
Mas em relação ao meu problema o que fazer?
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easytermobrasilRespondido em 11 de junho de 2025 às 12:25
No caso o que está ocorrendo é o seguinte. Quando envio o formulário "Catarata" aparece isso.
tem como vocês fazerem o teste.
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Shaina Jotform SupportRespondido em 11 de junho de 2025 às 14:04
Hi easytermobrasil,
I saw that the error message showing on your end means that the form you've entered can't be located. Can you send us the link to the form you're trying to access for us to test it on our end?
As soon as we hear back from you, we can move forward with a solution.
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easytermobrasilRespondido em 11 de junho de 2025 às 14:18
vou te enviar: https://form.jotform.com/242265538578670
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easytermobrasilRespondido em 11 de junho de 2025 às 14:44
Resolvi sozinho!
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Shaina Jotform SupportRespondido em 11 de junho de 2025 às 16:00
Hi easytermobrasil,
I saw that you've solved the issue with your form. I've tried to access your form to confirm if the issue has been resolved and can confirm that it's already working as expected. Check out the screencast below:
If ever you experience the same issue again, can you let us know about it for us to assist you with it?
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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