Error al alcanzar el límite de almacenamiento de carga

O meu usuário está enfrentando problemas com o limite de armazenamento para uploads, mesmo após limpar formulários, esvaziar a lixeira e limpar o cache. Solicito direcionamento para suporte especializado para análise mais profunda da conta e criação de um ticket de suporte.

Hello BarbaraIdalice2024,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

When I checked our system, I saw that your account is under the usage limit of your chosen subscription plan. So, I cleared your form's cache to remove the piled-up cache in your forms, and when I tried accessing one of your forms again, it is now working as expected. Check out this screenshot below:

Reach out again if you need any other help.