Envios do formulário sumiram

Bom dia, tudo bem?

Minha empresa tem o formulário Ordem de Pagamento (OP) e os envios dele sumiram, o que pode ter acontecido ?

Hello, I hope all is well.

A few things could have occurred. First I would check the Trash folder in "My Forms" to make sure it wasn't accidentally deleted. If you ran out of storage, that could also be why. If that's the case, I would delete old forms or your Data Cache. Another reason could be because the form was duplicated, and if it was, then the data will be on the original form.

I hope this helps!

Olá,

Eu verifiquei a lixeira e de fato está tudo lá, mas acho estranho 602 envios terem sido deletados, como posso ver se foi porque tem muito dado ?

Hi,

Thanks for checking the Trash folder! Jotform doesn't automatically delete submissions unless:

• You’ve set submission limits or expiration settings in your form.
• You or a collaborator manually deleted them.
• You're on a free or limited plan, and you've exceeded your submission storage limits — in which case older submissions might be deleted after export or with warning.

To check:

1. Go to your Account Settings > Usage tab to see if you’re over any limits.
2. Also check your form’s Settings > Form Status to see if any auto-delete or submission limits are enabled.

I hope this helps, please let us know if there are still any issues!

Olá, tudo bem?

Eu não encontrei essa opção nas configurações do formulário (form’s settings). Você poderia me orientar onde exatamente ela está?

De qualquer forma, consegui restaurar todos os itens a partir da lixeira — agradeço pela ajuda!

Hi Victor,

It's really easy to check if your form has an Auto-Delete Submissions enabled. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. Under Form Settings, click the Show More Options button.
3. Scroll to Auto-Delete Submissions section and disable it.

You can also check your Account Data page to see if an Auto Delete Submissions is applied to all of your form. Regarding with the collaborators, the Collaborator link automatically expires after 72 hours, but you can immediately revoke their access to your Form Builder. Let's do it:

1. In Form Builder, click on the Add Collaborators button at the top of the page.
2. Next, click on the Refresh icon in the popup panel.

As for your other question, I've moved that to a new thread. You can check that out here.

Reach out again if there’s anything else we can help you with.

Ola Reymae, tudo bem?

Agradeço muito pela ajuda, a opção estava marcada.

Desmarquei aqui.

Novamente, muito obrigado,

Uma ótima tarde para vocês.

Boa tarde,

Peço desculpas, achei que iria conseguir desabilitar, mas não consegui.

Como pode-se ver, eu coloquei "Disabled", mas os formulários continuam sendo excluídos

Hi Victor,

Thank you again for the follow-up and for sending the screenshot.

Since the Auto-Delete Submissions setting is showing as “Disabled,” there may be something else affecting the submissions. A few things you could check:

• Is there an Approval Flow connected to the form that might be removing submissions automatically?
• Are you using any external tools or integrations (like Google Sheets) that could be affecting submission data?
• Or could someone else with access to the form be deleting submissions manually?

If you're not sure, feel free to share any details you can — this may help the team take a closer look if needed.

Olá Serge,

Eu utilizo o google sheets, mas somente para que as informações sejam armazenadas nele também.

Também não possuo nenhum fluxo de aprovação que chegaria a remover ele automaticamente.

Caso foi alguém quem deletou, tem algum lugar onde posso verificar?

Ola Victor,

Tente revisar as integrações.

Algumas integrações (como com Google Sheets, Zapier, etc.) podem estar configuradas para excluir ou arquivar envios automaticamente:

• Revise as configurações de cada integração.
• Verifique se há alguma ação configurada para excluir os dados após o envio.

Obrigada,