Problemas com a câmera

Olá bom dia. Nos nossos formulários capturamos a biometria facial através do widgets "Tirar foto" mas este widgets está nos gerando muita confusão. Primeiramente o campo de tirar foto sempre fica com uma mensagem de 'este campo é obrigatório em vermelho ' e segundo é referente a troca de câmeras na hora da captura da foto. O layout da a entender que é possível transitar entre câmera traseira e frontal mas na prática não é possível mover a câmera na assinatura do formulário. Existe alguma configuração que me permita alternar as câmeras ou tirar a imagem de troca do widgets ou alguma outra solução para este problema?(segue abaixo imagens do nosso problema).

Hi easytermobrasil,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your issue, I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi easytermobrasil,

The reason why there's a message showing that your Take Photo widget is required is because the widget is set as require on your form. You can set that widget as unrequire to remove that message on the screen when clients are answering your form. Let me show you how to do it:

1. In Form Builder, hover your mouse over your Take Photo widget, and right-click on your mouse.
2. Click on Unrequire on the menu that opens.

As for your other question, I've moved that to a new thread. You can check that out here.

Let us know if there’s anything else we can help you with.