Why are emails not arriving correctly?

  • Fernando dos Santos Marques
    Perguntado em 10 de abril de 2025 às 11:33

    We are experiencing an issue with automatic email delivery. Only two mailboxes from our domain are not receiving emails from the sender noreply@jotform.com.

    We have already added the domains and IP addresses to our safelist, and we have also included spf1.jotform.com and spf2.jotform.com in our SPF record, as shown in the attached screenshot, but the issue persists.

    Você pode nos ajudar com este problema?

    Why are emails not arriving correctly? Image 1 Screenshot 20

  • Eduardo Jotform Support
    Respondido em 10 de abril de 2025 às 12:19

    Hi Fernando,

    I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains how to create a ticket for Enterprise Support here. If you create a ticket there, someone from the Enterprise Support Team will get in touch with you shortly. 

    Thanks for your patience and understanding, we appreciate it.

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