Foi cobrado o valor do plano anual no plano mensal

Cobraram o valor do plano anual no plano mensal

Hi marcioassessoria,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account, and saw that you were charged correctly for the Bronze annual plan, which you can see in your invoice here. It’s easy to check your invoices within your account as well. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Picture. 
2. In the menu that opens, click on Settings to go to your Account Settings.
3. Under Account Settings, click on the Billing tab, and scroll down a bit to the Invoices section. 
4. Now, either click on your Invoice IDs to see the details or the Download icon on the right side of them.

If you're referring to a different account, can you provide us the email address, so we can check?

Once we hear back from you, we'll be able to help you with this.