Existe alguma forma de permitir o download desses documentos sem precisar logar?

Acesso aos arquivos anexados: Ao clicar nos arquivos anexados ao formulário, o gestor é direcionado para a tela de login da plataforma, impedindo a visualização direta. Existe alguma forma de permitir o download desses documentos sem precisar logar? Ou talvez fazer com que os anexos venham junto no e-mail de notificação tanto para o gestor quanto para o solicitante?

Hi Patrícia,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, this issue occurs because your account, by default, had Require log-in to view uploaded files turn on. You can resolve this by turning off Require log-in to view uploaded files. Let me show you how to do that:

1. Login to your Jotform account on your Desktop (it's not available yet on the Mobile App).

2. Click on your Avatar/Profile picture on the right side of the screen, and click on it.

3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.

4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

Give it a try and let us know if you need any other help.