Account suspension

Hi Laura,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I check your account, and it was suspended due to form phishing because of form 242603026706651. Please allow me some time to forward this to our relevant team, and if there are any updates, I’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.

Hello. No problem, we can continue with the service in English. I made two forms, one to set up a company and the other I saved so I could apply it to the inventory of the company I work for. Can you tell me which one is this phishing? And since we collect customer data, is there a possibility of me being suspended again?

Hello. No problem, we can continue with the service in English. I made
two forms, one to set up a company and the other I saved so I could
apply it to the inventory of the company I work for. Can you tell me
which one is this phishing? And since we collect customer data, is
there a possibility of me being suspended again?
Em qua., 18 de set. de 2024 às 16:28, Jotform <noreply>
escreveu:
</noreply>...

Hi Laura,

The form that flagged as phishing is the form named Formulário para alteração. The relevant team is reviewing your form and once they reach out, I'll update to this thread.

As for your last question, yes, you can be suspended again if your form have violations. Check out our Terms of Use page to see the data that is not allowed to be collected into your forms.

Reach out again if you have any other questions.

Hi.

This change form is used to change company data if the customer requests it. He would fill it out himself... I didn't finish this form, I made a copy of the incorporation form so I could edit from there. How can I prevent these company forms from being suspended? Can I put a password? I can give you the contact details of our company's CEO if you would like to speak to her about this. In addition to contact, I can pass on our data so that there is no doubt about our integrity and inclusion of the LGPD Law (General Data Protection Law) that we have here in Brazil.

Hi Laura,

I just heard back from the relevant team. After checking the form that was tagged as phishing, the form contains a field using the word senha which triggered the suspension, the field has been deleted, and the account is now active. So you should be able to log in now. Can you give it a try and see how it goes?

Reach out again if you need any other help.

I managed to get in. I will be careful not to put fields like that... I believe I may have written it wrong or I must have copied it from the model. Thanks!