Formulário PDF inteligente: a visualização do upload de imagens não está passando algumas imagens para o PDF original

Boa tarde.

Estamos com respostas nesse formulário, mas ao gerar o PDF as fotos não são carregadas em alguns casos, o que pode ser?

De exemplo, na imagem em anexo, o que marquei em vermelho gera sem a foto e o que marquei em verde, gera com a foto.

Obrigada e no aguardo,

Erika

Hi Erika,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I'll need some time to look into this. I'll get back to you as soon as I can.

We appreciate your patience and understanding.

Hi Erika,

When I cloned and tested your form, I had the same issue. As a workaround, you can create a new document in the PDF Editor. Let me show you how to do this:

1. In the Smart PDF Form Builder, click on the app menu tab on the upper left side of the page and select PDF Editor.
2. In the PDF Editor, click on the New PDF button on the blue navigation bar on the upper left side of the page.
3. Select Use Default Layout.

Now, let me show you how to download this new PDF in the tables:

1. In the Jotform Tables, select the submission entry that you want to download.
2. Click on the Download button in the upper right corner of the page.
3. Select the New Document that you created.

Here's the result:

Give it a try and let us know how it goes.

Boa tarde.

Entendi, mas precisamos que o PDF gerado seja no modelo original, como podemos resolver?

Obrighada e no aguardo,

Erika

Hi Erika,

When I cloned and tested your form, the same thing happened to me, so I created a ticket about it and escalated this to our Developers.

Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi Erika,

The issue has been resolved. Could you please test the form again and let us know if the issue still persists?

Thank you for your patience and understanding; we appreciate it.