Upload Space Still Full After Deleting Forms

Hallo, de upload ruimte limiet is bereikt. Ik heb formulieren verwijderd maar toch lijkt de ruimte nog vol. Hoe kan dit?

Hi Ian,

Thanks for reaching out to Jotform Support. Our Dutch Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked and recalculated your upload space in our system, and it shows that your account's upload space is beyond its limit. You have 1.00GB out of 1.00GB limit. Keep in mind that after deleting the submissions, you have to purge them to free up the space. Let me show you how:

1. In Jotform Tables , click on the Three Dots icon next to your form title in the tabs.
2. In the Dropdown menu , click on Trashed Entries to open the Trash menu .
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button .
4. Now, click on Delete Forever , and in the Confirmation window , click on the Delete button to confirm.

To avoid permanently losing submission data, it's recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won't affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.