problemi accesso area e ripristino password

Buongiorno, sto provando a entrare nella mia area riservata con le credenziali salvate nel computer ma mi dice che sono sbagliate. Ho chiesto di ripristinare la password due volte ma non ricevo alcuna mail… Volevo capire se c'era qualche problema grazie

Ciao, capisco il disagio, vediamo insieme cosa succede.

Per poter verificare meglio, puoi dirmi per favore l’email o lo username che usi per accedere al tuo account Jotform?

Intanto ti lascio anche la guida completa su come recuperare l’account, nel caso ti serva: https://www.jotform.com/help/how-to-recover-your-jotform-account/

amministrazioni@studiocarini.com

Hi Carini,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Here’s how to do it:

1. Go to the Login page and select Forgot Password.
2. Enter your username or email, then select Send Reset Instructions.
3. Check your email for the password reset instructions and select Reset Password from that email.
4. Enter your new password and select Create a New Password.

If you are already logged into your account, you can also reset it from your Workspace page by clicking your Avatar in the top-right corner, then your name, and under the Account tab selecting Reset Password.

If you cannot access your email or still need account recovery, please use the guide on how to recover your Jotform account and fill out the form on that page.

Give it a try and let us know how it goes.

Hi Carini,

While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have Italian Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question, I checked the account linked to your email address and confirmed it’s on an active Starter plan. The email logs also show that the reset password email was successfully delivered to your inbox.

I also noticed you received a confirmation that your password was changed. Can you go ahead and try logging in with your email address and the new password to see if it works?

Give it a try and let us know how it goes.